Senior Information Governance Officer

Key Duties and Responsibilities

• Provide senior-level advice, leadership, and guidance to develop, implement, and administer the City’s EDRMS, Information Governance (Records and Information Management), and Access and Privacy Programs.
• Develop policies, procedures, practices, and protocols for the City to ensure that the City is compliant with legislation and aligned with best practices.
• Identify, analyze, investigate, review, audit, and resolve issues as they arise.
• Coordinate the work of the division’s information governance team to ensure effective and efficient delivery of the program.
• Develop and deliver training and supporting materials to staff as required.
• Ensure security and control over highly sensitive and confidential information (including human resource records, personal information, and council closed session matters).
• Lead the processing of Freedom of Information (FOI) Requests under the Municipal Freedom of Information & Protection of Privacy Act (MFIPPA).
• Liaise with the Information and Privacy Commissioner of Ontario regarding any FOI request appeals, privacy complaints, and privacy breaches. 
• Respond to requests for privacy impact assessments and conduct them in collaboration with appropriate stakeholders. 

Duties and Responsibilities Cont'd (if applicable)

• University Degree in a related field.
• Certifications and/or courses in records management, information management, information governance, information access, and protection of privacy are an asset.
• A certified records manager is an asset.
• CIPP/C Certification (Certified Information Privacy Professional–Canada Certification) is an asset.
• Project Management Professional (PMP).
• 5 years experience in records and information management, information governance, and/or access and privacy.

Required Skills/Knowledge

• Experience in the development and implementation of an Electronic Document and Records Management System (EDRMS).
• Demonstrated ability to exercise significant discretion and sensitivity involving regular access to confidential information.
• Sound judgment and ability to handle matters of a confidential, political, and/or sensitive nature.
• Ability to establish effective working relationships with staff, client divisions, outside agencies, and members of council.
• Considerable experience in preparing reports and the application of relevant information to support policy analysis and decision-making.
• Extensive knowledge of MFIPPA, relevant City by-laws, and orders of the Information and Privacy Commissioner, especially orders pertaining to the municipal environment, or comparable legislation from other Canadian jurisdictions.
• High level of technology experience (including MS Office and EDRMS software systems).
• Project management skills.
• Demonstrates good judgment and makes sound decisions. 
• Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust.

Leadership Competencies