Education & Events

Municipal Clerks Institute (MCI) - Level 1


MCI Level 1 is an education program for municipal staff who are new to the clerk’s department or the clerk’s role. It is designed to connect you with seasoned experts and participants across Ontario who share an interest in the unique, challenging, and complicated role of a municipal clerk. 

AMCTO is an approved IIMC (International Institute of Municipal Clerks) Educational Institute Partner. 

This event is now full.  To be placed on a cancellation wait list, please contact Jeanne Moon.

MCI Level 1 Program Structure  

The program consists of the following components: 

  • Four days of live instruction via Zoom, led by experts in municipal government: April 28–29 and May 5–6, 2021. Days start at 8:30 am and wrap up by 2:45 pm. 

  • Networking and discussion with classmates and instructors in an online forum starting on April 21. There is no specific meeting time for the online forum. Participate when it is convenient for you. 

  • An assessment that involves a written summary of what you learned from the program and how it relates to your municipality. The summary needs to be signed off by your municipal clerk or supervisor and will be due on June 6, 2021

You will receive a certificate of completion upon fulfilling the requirements of the program. 

Who Should Attend 

  • Municipal staff new to the clerk’s department or a clerk’s role 

  • Individuals looking for a career as a clerk or in the clerk’s department 

  • Committee coordinators, elections assistants, committee clerks, or any support role within the clerk’s department 


Moderator: Cathie Best, CMO, former Town Clerk for the Town of Oakville

Day 1 - Wednesday, April 28, 2021 (8:30 am – 2:30 pm) 

  • Government & Governance - Jeffrey A. Abrams, Co-Principal, Principles Integrity

  • Appointed & Elected Official Relationships - Ron Shaw, President, Ron Shaw & Associates Inc., and former CAO of the City of Stratford

  • Managing Information, Privacy and Records - Else Khoury, Primary Consultant, Seshat Information Consulting

Day 2 – Thursday, April 29, 2021 (8:30 am – 2:30 pm) 

  • Strategic Communications - Carol-Lynn Chambers, Educator, Organizational Development and Leadership, and Faculty Member in the Local Government Program at Western University 

  • Budget and Basic Finance - Gayle Frost, former Commissioner of Corporate Services and Finance of the County of Prince Edward

  • Effective Meeting Management - Debi Wilcox, CEO and Founder of Meeting Solutions Group, Professional Registered Parliamentarian 

Day 3 – Wednesday, May 5, 2021 (8:30 am – 2:30 pm) 

  • Customer Service and Service Orientation - Kate Johnston, Public Sector Service Solutions Consultant at Kate Johnston Consulting

  • Bylaws and Policies & Procedures - Shayne Turner, Municipal Compliance Solutions

  • Performance Measurement: Operational Efficiency & Effectiveness - Steve Saric, Director, Corporate Strategy Office, Region of Peel

Day 4 – Thursday, May 6, 2021 (8:30 am – 2:45 pm) 

  • Municipal Law – The Legislative Framework - Rick O’Connor, City Clerk, City of Ottawa 

  • Licensing & Legislative Services - Rick O’Connor, City Clerk, City of Ottawa 

  • Plenary Session – Bringing it All Together 


Refund Policy: All cancellations must be confirmed to AMCTO in writing. A refund levy of $226.00 (includes HST) will be applied to all cancellations received up to fourteen (14) business days prior to the event. Refunds are not granted for cancellations made within thirteen (13) days or less of the event date. 

Municipal Clerks Institute (MCI) – Level 2

Details for MCI Level 2 will be announced later in 2021.